New plan is included with every system and covers pre-activation payments, downtime, underproduction, installer failure, and concierge tech support, so no system is left orphaned.
BOSTON, Mass. My Local Pro, the turnkey solar and home-upgrade platform that pairs vetted local crews with national-level backing, today launched the My Local Protection Plan, a voluntary customer protection program included with every system the company coordinates.
The plan is designed for the gaps that ordinary solar contracts leave open: loan payments that start before the utility turns the system on, weeks of downtime after an equipment failure, production that falls short of the design, an installer that disappears, and the long stretch of years when a homeowner needs a real person, not a ticket queue.
“Solar is a 25-year relationship, not a one-day install. We built My Local Pro so homeowners could keep the local crew and still have national-level protection. The My Local Protection Plan puts that promise in writing, so no system is ever left orphaned.”
Nick Nedzweckas, Founder and CEO, My Local Pro
What’s Included
The My Local Protection Plan brings five standing protections under one program. Formal financial commitments are documented in the company’s My Local Promise Agreement.
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Pre-Activation Protection
If a financed system is installed but not yet authorized to operate, My Local Pro covers solar loan, lease, or power-purchase payments that come due before activation, so the customer has no out-of-pocket payment cost while the system is still dark.
Cash buyers whose system is installed but not activated within 90 days are reimbursed for estimated lost energy value from day 91 until permission to operate is granted.
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Downtime Reimbursements
If the system is down for more than 30 consecutive days because of equipment failure or installation workmanship, after the customer has reported the issue, My Local Pro reimburses a portion of the lost value for the days beyond day 30. The amount is the lower of a pro-rata share of the monthly solar payment or the estimated value of lost production.
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Production Guarantee
My Local Pro stands behind long-term output. Modules are expected to retain at least 93% of nameplate power after year one, degrade by no more than 0.60% per year after that, and hold at least 80% by year 25. If the system produces more than 15% below its expected annual production on a three-year rolling average, the company will contribute toward a practical fix, such as additional panels, shading work, or equipment adjustments, up to $3,000.
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System Tech Support
Customers receive concierge, U.S.-based support for the life of the system: monitoring access, help diagnosing performance issues, and a single point of contact that does not disappear after the install crew leaves the roof.
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Installer Failure Protection
If the original installation partner closes, walks away, or can no longer service the system, My Local Pro assigns another vetted local crew. The goal is simple: no orphaned systems.
Additional Support Written Into the Agreement
Beyond the five plan pillars, the My Local Promise Agreement also commits the company to contribute toward unexpected site costs that can stall a project after the homeowner has already signed:
- Up to $3,000 toward structural reinforcement required solely because of the solar system.
- Up to $5,000 toward a utility-mandated transformer upgrade needed to interconnect the system.
How a Claim Works
- Customers notify My Local Pro in writing with supporting information.
- The company reviews eligible claims in approximately 10 business days.
- If verified, the applicable remedy is implemented within 30 days.
Protections require the customer to stay in good standing, report issues promptly, cooperate with activation and repairs, and first pursue available manufacturer or installer warranties where they apply.
What the Plan Is, and Is Not
My Local Pro is a turnkey solutions provider. It manages sales, customer experience, project coordination, and ongoing support. It is not the installer, manufacturer, or financing provider. Those relationships stay in the customer’s separate contracts.
The My Local Protection Plan is a voluntary goodwill commitment. It does not replace, modify, or expand manufacturer, installer, or financier warranties. Coverage is personal to the original customer, is not transferable, and ends if the system is sold or if the underlying financing or installation agreements are canceled. Standard exclusions apply, including customer-caused delays, force majeure, ordinary utility processing times, weather, soiling, and grid issues.
Availability
The My Local Protection Plan is included with systems coordinated by My Local Pro. Homeowners can review the current My Local Promise Agreement with their project manager and on the My Local Protection Plan page.
Planning solar? Every My Local Pro system comes with the Protection Plan included.
See What’s Covered Get My Free QuoteAbout My Local Pro
My Local Pro (Nedz Global LLC DBA My Local Pro) is a Boston-based turnkey platform for residential solar and bundled home upgrades, including roofing, batteries, and tree work that protects production. The company pairs hometown crews with national-level warranties, monitoring, and backup protection across 30+ states. Founded in 2020 by Nick Nedzweckas, My Local Pro exists so homeowners never have to choose between a local installer and long-term security. Learn more on the About page.
Media Contact
My Local Pro, Media & Partnerships
Web: mylocalpro.com/contact
Site: mylocalpro.com
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Note to editors: The My Local Protection Plan is described for customers in the My Local Promise Agreement, a voluntary customer protection policy. Specific dollar caps, waiting periods, and exclusions in this release match that agreement. Please do not characterize the plan as insurance, a manufacturer warranty, or a substitute for the customer’s installer or financing contracts.